How Companies Outside the Printing Industry Inspire Digitechs’ Passion for Service
Digitech is passionate about serving our clients to the best of our ability. We believe we make the best digital printer available in the TruFire, but we also back that belief with a commitment to ensuring every customer gets the most out their printer in the quest to meet their unique needs.
In providing that service, we’re often inspired by companies that have nothing to do with our industry. If you fail to look outside your industry’s “bubble” now and again, it’s impossible to develop a well-rounded perspective on what the best companies in the world, regardless of industry, are doing to better serve their customers.
With that in mind, here are a few companies outside the world of digital printing that inspire us to continuously elevate our customer service.
Companies Leading Their Industries in Excellent Customer Service
Discount Tire and Yeti are both tremendous examples of the power of the combination of great products and great service, though in different ways. Let’s take a closer look.
Discount Tire inspires us here at Digitech through plain-and-simple, old-fashioned service. Whether customers originally purchased their tires from Discount or not, the company is willing to ensure they get the best experience and service possible.
If customers have an issue with a tire they didn’t originally purchase from Discount, they’re treated exactly the same as another who did. That’s the hallmark of great service – a willingness to serve everyone who steps through your doors with the same attention to detail and commitment to excellence.
This approach also helps craft future relationships and retain those customers who you’ve already done business with, but that’s not the most critical element. More than anything, we strive to provide the same consistency Discount Tire does in serving all who come to us for support.
Yeti sells a high-end brand of product in its category, but it sells those products to a wide range of consumers. That’s only possible if you truly produce the highest quality product and show customers exactly how it can fulfill their unique needs.
There’s a misconception that Yeti overcharges or simply charges a premium price for the brand name, but that’s not the case. The company consistently produces top-of-the-line products that last in every category it dips its toe into, and that’s an example Digitech strives to follow.
We believe the TruFire printer is a premium choice built for the long haul, not a quick fix to a permanent challenge.
Experience the Digitech Difference for Yourself
Digitech is committed to backing our industry-leading TruFire printer with unmatched service. To learn more and experience what sets Digitech apart, visit digitechusa.com/.